How Do I Turn Off Automatic Subscription Renewals?

To turn off automatic renewals, you simply "cancel" your subscription. You'll still be able to use the product and can manually renew once your license expires.

Note: This only applies to the GadgetTrak Mobile Security product. GadgetTrak Laptop Security licenses do no automatically renew.

  1. Go to:

  2. Near the top right-hand side of the page, enter the e-mail address that you entered for the original purchase, and the order ID of your original purchase. Your order ID begins with "ST" and includes several numbers; this information is included in any notification e-mail messages you have received. If you do not know your order ID, you can have the system automatically send you the entire purchase history for your e-mail address, using the E-mail field and the E-mail Order History button further down the page.

  3. Click 'Submit'.

  4. On the next page, click 'Cancel'.

  5. You will be prompted to confirm that you want to cancel the subscription; click 'Yes'.